Engage Digital | Intro to Google Dialogflow integration

Last updated on May 5, 2022

Table of contents

The Engage Digital integration with Google Dialogflow lets you create chatbots that can resolve a high volume of simple tasks by providing concise and non-linear text dialogs, similar to Google Assistant. For example, you can help clients change passwords, book trips, create orders, get answers for certain questions, or schedule appointments in a way that mimics natural, non-linear conversation.

Features and benefits of Google Dialogflow integration

With Engage Digital’s Google Dialogflow integration, you can:
  • Act as an intelligent text IVR by routing clients to the right agents.
  • Gather specific client information before handing a conversation to an agent.
  • Expand business hours by gathering leads when no agents are available.
  • Respond to customers immediately.
  • Use flexible handover rules to pass a conversation to an agent or to other bots. 
  • Configure multiple bots for individual clients and/or channels.
  • Use Dialogflow fulfillment functions to add custom business logic options, such as changing passwords, booking trips, or collecting emails.
This integration supports Google Dialogflow CX and Google Dialogflow ES.
RingCentral Engage Digital Google Dialogflow Adapter configuration page

Supported messaging channels

  • Engage Messaging
  • Engage Chat
  • Messenger
  • RingCentral SMS/MMS 
  • Apple Messages for Business 
  • WhatsApp 
  • Viber 
  • GBM 
  • Nexmo (supported in Claranet only)

Accessing the Google Dialogflow integration

The RingCentral Engage Digital adapter for Google Dialogflow is available as a free RingCentral App at https://www.ringcentral.com/apps/ringcentral-engage-for-dialogflow-ai or by directing your browser to https://edf.ringcentral.com.
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