Setting up how company calls are handled in a single-level IVR
Last updated on May 03, 2022
If you’re an account admin with Auto Receptionist permissions, you can manage how the calls that reach your company phone number are handled with a single-level IVR. You can set this up by configuring your company’s IVR settings in the Admin Portal or RingCentral app.
With a single-level IVR, you can send the calls that reach your company phone number to:
A company greeting that allows the callers to dial an extension or reach a company operator
An announcement that will disconnect the call once played
One or multiple users in your company, bypassing any greetings
A voicemail box
You can also set advanced rules that can handle calls differently for specific
Times of the day (e.g., during lunch break)
Days of the year (e.g., for holidays)
Caller IDs (e.g., for certain people, like suppliers, customers, or investors)
Where do you want to set up your company call handling? If you’re in an enterprise company, you can only access your company call handling settings through the Admin Portal.