A number transfer application may be rejected because the PIN you provided does not match the number on file with your current service provider, or you didn't provide one.
PIN (Personal Identifier Number): You can get this number from your service provider. This is required if you are transferring mobile numbers. PIN can also be your account Passcode or Password that you set up with your provider.
Contact your service provider and validate if you have the correct PIN, Passcode, or Password. We highly recommend setting up a new PIN (for mobile numbers only) if you get this type of rejection.
Check the PIN number associated with the number you are porting, edit the request, and enter the number in the highlighted field.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete.