1. Navigate to Settings via the left-hand navigation bar.
2. Click the Administration tab in the left pane.
3. Under Message data export, click Request at the far right of Request export.
4. In the Request export window, select the type of data you want to export: All conversations, Selected users, or Selected teams.
• If you chose Selected users, begin typing the name/s of the user/s and select from the suggested names.
• If you chose Selected teams, begin typing the name/s of the team/s and select from the suggested teams. You can add up to 10 users or teams.
5. Select a timeframe of the data you’d like to export: Last 7 days, Last 30 days, Last 90 days, or Custom range.
6. If you chose Custom range from the previous step, select the Start date and End date. You can request for a maximum of up to 999 days worth of data for the account.
7. Click Request.