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Converting a group to a team in the RingCentral app 
desktop and web | RingCentral app

Groups and teams are similar in that they are a conversation with a group of users, but they do have some differences. A team is a great place to talk about a specific task, project, or topic, while groups are used for more ad-hoc messages, similar to direct messages.
 
There may be times where you start a group conversation and realize that it’s better suited as a team. In situations like this, instead of creating an entirely new team and losing your conversation history from the group, you can convert that existing group into a team. This allows you to keep your conversation history.

Note: A new group will be created when you add a user to an existing group, and the conversation history will not show.

Converting a group to a team for desktop or web

  1. Navigate to Message via the left-hand navigation bar.
  2. Select a group conversation from the conversation list.
  3. Click the More icon in the right-hand corner of the conversation header bar.
  4. Select the Convert to team option from the dropdown menu to open the Convert to team window.
How to convert a team
  1. Give the team a name via the Team name field.
  2. Select Convert to team.
Convert to a team
Once you’ve converted a group to a team, that team will appear under the Teams section in the conversation list. You can make any changes to the team’s setting via the team’s profile.
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