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Managing attached files in the RingCentral app desktop
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If you or another user attaches a file to a message, there are several actions you can take, such as viewing, sharing, downloading, renaming, or deleting a file.
For information about how you can delete a file in the RingCentral app desktop and web, visit Deleting attached files in the RingCentral app desktop and web. You can review how you can view a file in Viewing a file in the RingCentral app desktop and web.
Downloading a file
If a file was attached from a computer source and not Google Drive, you will have the option to download that file onto your computer. To download a file, follow these steps:
1. Navigate to Message via the left-hand navigation bar.
2. Select a conversation from the conversation list.
3. Locate the file you’d like to download either via the message thread or conversation details pane.
4. Hover your mouse over the file and click the Download down arrow button that appears at the bottom of the file.
Sharing a file
If you or another user has shared a file, you will have the option to share that file to any user, group, or team. To share an attached file, follow these steps:
1. Navigate to Message via the left-hand navigation bar.
2. Select a conversation from the conversation list.
3. Locate the file you’d like to share either via the message thread or conversation details panel.
4. Hover your mouse over the file and click the More icon that appears in the bottom right-hand corner of the file.
5. Select Share file from the dropdown menu to open the Share file window.
6. Search for and select a conversation you’d like to share the file with
OR
Select a conversation from the Recent conversations list.
Select a conversation from the Recent conversations list.
Renaming a file
If you shared a file that you would like to rename, follow these steps:
1. Navigate to Message via the left-hand navigation bar.
2. Select a conversation from the conversation list.
3. Locate the file you’d like to rename either via the message thread or conversation details panel.
4. Hover your mouse over the file and click the More icon that appears in the bottom right-hand corner of the file.
5. Select Rename file from the dropdown menu to open the Rename file modal window.
6. Click into the Filename field and make any changes to the filename.
7. Click Save to complete renaming the file.
Once you’ve saved your changes, you’ll see the filename change to reflect the change.
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