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Home > RingCentral app > Message
Mobile

Sending a message in the RingCentral mobile app 
| RingCentral app

As we discussed in Intro to Message in the RingCentral app, you can start a chat with one other person (a direct message) or with a group of people (either in a group or team). In addition to sending a message to a user in the account, you can also send a message to any non-users of the app. This will send them an invite to join the app so they can start communicating with you. Please note that sending messages to external guests depends on the permissions set by your administrator. To learn more, visit Adding a new user to the RingCentral mobile app. 

Sending a new message via the new action button

One way you can send a message is via the new actions plus button. The new actions button can be found in the Message and Contacts interface of the app, in the bottom right-hand corner. If you’d like to send a new message to one person or a group of people, follow these steps:
1. Navigate to Message via the bottom bar
2. Tap the new actions plus button in the lower right-hand corner of the app
3. Select New message
4. Enter the names or email addresses in the To field
5. Tap Next at upper right 
6. Type the body of your message in the Message field
7. Tap the airplane button to the right of the message field to send the message

Sending a message via the search bar

Another way to send a message to a contact is by using the search bar. Follow these steps:
1. Tap the magnifying glass icon at top right
2. Begin typing the name of the person, group, or team to begin populating a list of options in the search results section
3. Once the name of the person, group, or team appears, tap on the name to open a conversation in the app
4. Begin typing a message in the Message field at the bottom of the app
5. Once you’ve drafted your message, tap the airplane button to send the message
Once you’ve sent a new message, that conversation will appear at the top of your conversations list.
 
Please note: If the message was not successfully sent, a red looping arrow will appear at far right of the message. Tap on this arrow to try resending the message. 

Message options

Now that we’ve reviewed how to send a message, let’s review some of the message options you can use while drafting your message. All your message options are available by tapping on the plus sign in the Message field. Selecting any of these options will allow you to configure your message using the associated action. 
 
These options include the following:
  • New task: Select this option to post a task to the current conversation, whether it's just a few ad-hoc tasks or many tasks that are part of a project. For more info, visit Creating a task in the RingCentral mobile app
  • New event: Select this option to create a new event. For more info, visit Creating an event in the RingCentral mobile app
  • New note: Select this option to compose a long-form, formatted document. 
  • Share file: Select this option to select a file from your mobile device. Any type of file can be uploaded, including image files. To learn more, visit Attaching a file in the RingCentral mobile app
  • Share photos: Select this option to select a photo from your mobile device
  • Take photo: Select this option to open your mobile device’s camera to take a photo
  • Share GIF: Find a GIF you want to share by selecting this option. Here, you can select a GIF from the GIPHY library and search for one using the search bar at the bottom of the app

Using markdown in your message

You can use markdown in your message to bold, italicize, underline, or strikethrough your text. These markdown options include the following:
  • *italics* : italics
  • **bold** : bold
  • __underline__ : underline
  • ~~strikethrough~~ : strikethrough
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