Desktop & web

Handling multiple calls in the RingCentral app
desktop and web | RingCentral app

Last updated on October 27, 2021
The RingCentral app allows you to make and receive multiple calls, view and manage all the ongoing active calls, and handle each of them as needed. You can make or receive up to nine calls without ending the call you're already on. 
 
If you’re already handling nine calls, more incoming calls will be routed to other endpoints. For example, to your RingCentral mobile app. If you try to make more outbound calls, the app will notify you that you've reached the maximum calls limit.

Making a new outbound call

If you're on a live call and want to make another call, you can initiate a new outbound call via the dial pad. This will place the current call on hold.
  1. Click the Dial pad at the top right.
  2. Enter a name or number in the dial pad.
  3. Click Dial or the name of the person you’d like to call.
Dial pad icon in the upper right corner.

Managing your concurrent calls

The number of calls you are on is indicated at the top left corner of the dial pad. If you want to see and manage your active calls, click the phone with lines icon at the upper right of the dial pad. This page will also show any incoming calls you have. Click the pause button to hold or stop holding a call. To end a call, click on the More Call actions button and select End call.

When you receive an incoming call, you will have the following options to choose from to manage the incoming call and your currently connected call:
  • End & Answer: End the current call and answer the new call.
  • Hold & Answer: Place the current call on hold and answer the new call.
  • Ignore: Ignore the incoming call instead of sending the caller straight to your voicemail.
  • To voicemail: Send the caller to your voicemail to leave a message. In order to use this effectively, configure your voicemail settings in your online account. See Managing your voicemails in the RingCentral app desktop and web to learn more.
  • More: Select the More ellipsis icon to reveal the following options:
    • Forward: Forward the incoming call to another user. When selected, you will be prompted to forward the number to your available number or a custom number.
    • Reply: Message the caller with a preset or custom message. If you want to reply with a preset message, double click on the message. If you want to reply with a custom message, enter your message in the field and then press Enter.
Note that all options might not be present if you are not the specific call recipient. For example, calls to a call group or call queue, delegated calls, picking up on someone else’s behalf.
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