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Managing a fax in the RingCentral mobile app
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Once you’ve sent a fax or received one from someone else, you can view it by navigating to Phone via the bottom menu bar and selecting the Fax tab. Here, you can view either all faxes, sent faxes, received faxes, or failed faxes.
Filtering your faxes
You can use the search field above the faxes list to search for faxes sent or received from a specific number or contact. You can also tap on the filter icon below the Fax tab to view specific types of faxes.
- All: Select to show all faxes
- Received: Select to show only received faxes
- Sent: Select to show only sent faxes
- Draft: Select to show only the drafts
- Failed: Select to show only the failed faxes
Viewing your faxes
When you’re viewing a list of faxes, each entry displays the following:
- Status: The icon at far left indicates the status of the fax. See the next section to learn more
- Sender’s name: The sender’s name (if available) or number is shown for received faxes
- Recipient’s name: The recipient’s name (if available) or number is shown for sent faxes
- Date or time: The date or time when the fax was sent or received
Tap on the fax entry to view or read the fax message.
Understanding the status of a fax
The status of the fax tells you whether your fax was successfully sent or not. When you send or receive a fax, that fax will have one of the following statuses:
- Sending: A blue ‘Sending’ label underneath the fax recipient’s name or number indicates that the fax has been sent but not yet received
- Sent: A fax paper icon with an arrow going to the right indicates that the fax has been delivered to the recipient
- Received: A fax paper icon with an arrow going to the left indicates that the fax that has been sent to you and you have received
- Failed: A red fax paper icon with an exclamation mark indicates that the fax has failed to send due to technical issues
Managing sent faxes
When viewing a sent fax message, you can tap on the three-dot icon in the top right corner to perform one of the following actions:
- Delete: Select to delete the fax
- Open in: Select to save or send the fax in another app as a pdf file
- Forward as fax: Select to forward the fax message to other contacts or numbers. This option converts the fax into a pdf attachment and attaches it to a new fax message
Managing received faxes
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- Delete: Select to delete the fax
- Open in: Select to save or send the fax in another app as a pdf file
- Forward as fax: Select to forward the fax message to other contacts or numbers. This option converts the fax into a pdf attachment and attaches it to a new fax message
- Mark as unread: Select to mark the fax message as unread
Managing failed faxes
When viewing a failed fax message, you can tap on the three-dot icon in the top right corner to perform one of the following actions:
- Resend: Select to resend the failed fax
- Delete: Select to cancel sending and delete the fax
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