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Managing voicemails in RingCentral mobile app
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If you missed a call to your RingCentral number, you may receive voicemails directly within the RingCentral mobile app that you can access and listen to at any time. Let’s discuss how you can access your voicemails and manage them.
Accessing voicemails
To access your voicemails, follow these steps:
1. Navigate to Phone via the bottom menu bar.
2. Select the Voicemail tab at the top.
The Voicemail tab contains the list of all voicemail messages that you have received. Here, you can use the search field at the top to search for a voicemail from a specific contact, filter voicemails that you have not listened to, listen to voicemails, delete voicemails, and more.
A voicemail transcript is available if the feature has been enabled in the RingCentral admin portal. If enabled, voicemail transcriptions will automatically show in the middle of the screen above the slider. Otherwise, it will show the message ‘Transcription not available.’ To learn how to enable voicemail transcription, visit Voicemail transcription to text feature.
Managing your voicemails
You can view a voicemail by tapping on it in the list under the Voicemail tab. From this page, you can use the following options to manage that voicemail:
- Share: Tap the share icon at top right to share the voicemail message as a .mp3 file
- Mark unread: Tap the gray flag icon at the top right corner to mark the voicemail message as unread
- Play: Tap the play button to start playing the voicemail. You can use the slider beneath this button to fast forward or backward within the recording
- Message: Tap the blue message icon in the bottom left corner to send a direct message to the sender if the caller is in your contacts list. Tap this icon to send a text message if the caller is not in your contacts list
- Call: Tap the green phone button to call the sender
- Delete: Tap the red trash bin to delete the voicemail message from your list of received voicemails. Tap Delete once more in the modal window to confirm
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