A “normal” RingCentral video conferencing is protected by data-in-transit encryption, and when video meetings are recorded, encryption is at rest. This means that your communication is protected, including over public networks, from eavesdropping and interception. It also means that as part of managing the video conference, RingCentral Video has access to the communication for enrichment – including virtual background, transcription, and recording. These value-added options help enrich your meeting experience for participants.
In cases where meeting content must be private, E2EE may be invoked to ensure that only participants can see the unencrypted content. RingCentral can still mix the video and audio participants in the meeting, for example, but RingCentral can’t access the audio or video streams to provide value-added services (in particular, closed captioning and transcription). Services provided in the RingCentral app (client-side) continue to be available, including virtual background.
Note: We recognize the importance of many of these services for our users and are working on ways to move some of the back-end processing (such as transcription) to the client-side so that you can still have an enriched video conferencing experience.