The Extensions page allows you to enable certain opt-in functionality in the system. Some examples are functions related to authorization features for system access like JWT or SAML single sign-on (SSO).
Other functions are IP filtering, data management features like automatic exports and data purging, as well as agent-related features like reply assistant or custom satisfaction surveys. Lastly, we have message management features such as the rules engine.
Before configuring any of these features in your account, you should enable the appropriate extension: