Similar question replies are replies already used by an agent on similar topics. Unlike knowledge base replies which you must explicitly create, similar question replies do not require any configuration to be used by agents. Over time, the system will automatically identify similar question replies by analyzing the text in messages.
When analyzing messages for similar question replies, the reply assistant examines the message that the agent is answering, including the message body and title, which are highlighted. The language of the message must be the same as that of the message that is being answered.