If you need to reply to a deferred interaction before the selected date and time, you can manually transfer that message back to the Ongoing folder. To resume a deferred interaction, go to the Deferred folder, hover over the message, and click the Resume icon (the right-facing arrow inside a square).
Note: You can resume a deferred interaction only from the Deferred folder. You can resume a completed interaction only from the History folder.
When you resume an interaction, an Interaction resumed by an agent entry is added to the audit log, and the Interaction resumed from field will be assigned a value of completed or deferred, depending on the tab in which you resumed the interaction.