The top header bar is one of the first interface elements you’ll see when you first log in to the interface, and it’s always located at the top of your screen, no matter where you are.
In the center of the top header bar, you’ll find links to the following: Agent, Analytics, and Admin. Use these links to quickly switch between the main interfaces. Depending on your role and permissions, you may have access to one or all of these options. For the purpose of this article, we will focus only on the components that make up the agent interface.
Located at far left of the top header bar is the hamburger menu signified by three stacked lines. Clicking on the hamburger menu will expand the left hand navigation bar and will reveal the names associated with each product menu icon.
Finally, at far right is your profile menu, indicated by your initials inside a circle. Let’s review what you’ll find under your profile menu first.