1. Navigate to Users > Agents via the left-hand navigation bar
2. Click New agent to create a new non-SSO Engage Digital user
3. Enter a name and email address for the user
4. Select Administrator the Role dropdown
5. Do not check the SSO only (no password) box
6. Click Save
7. Click the Edit permissions lock icon next to the agent
8. Grant the necessary access rights to a specific channel for this user