Once you’ve assigned an agent to a queue via Agent Access, you’ll be able to view that agent by clicking the Show Assigned Agents button beside the search bar. All agents assigned to the queue will appear in a table beneath the search bar, organized by the agent group they were created under.
You’ll find a list of all agents assigned to that queue in the table below. They’ll be arranged in an alphabetized list of agent groups, in ascending order, by last name. This table of agent groups and agents will typically display the agent’s ID number, their first and last name, username, and their destination override (if applicable).
To learn more about agent destination overrides, see below.