As discussed above, you’ll find that audio libraries are available in a few different locations throughout the system — for example, you’ll find them in both Routing and Dialing. You can also access your audio library at any time by navigating to Settings > Audio Library via the left-hand navigation bar.
You’ll also encounter audio in settings in places like the Term Message setting in your campaign disposition settings, or the Single Play Audio and Looping Audio settings in your queue event configuration settings.
When you come across a setting in the platform that involves audio file management, our documentation will direct you to this article. Since there are multiple points of entry to this topic, we’ll discuss the topic in a more general fashion and you can apply the principles you learn here to whichever part of the platform you’re currently working in. Just remember that the basic processes for audio file management remain the same throughout all parts of the platform.