Once you’ve created your destinations, you can use the task functionality
to set up your delivery preferences. A task is a mechanism that ensures the call recordings of your choice go to the destination of your choice.
Please note that you can configure call recordings to reach as many destinations as you like. Just remember — each task will deliver recordings to one destination per task, so if you want to send the same recordings to multiple settings, just be sure to set up multiple tasks, each with a different destination.
Now, each task contains a filter functionality that allows you to choose which recordings you wish to deliver. You can filter call recordings in a few different ways, including by campaign and agent disposition. You can also configure filename settings (consisting of words and tokens) that you can use to indicate your categorization preferences within the filename of each call recording.
Once you’ve applied your filters and filename preferences, you can choose one of the destinations you created earlier to send the filtered recordings to.