1. Navigate to Channels > Phone Numbers via the left-hand navigation bar
3. If you’d like to edit an individual number, click on that number (highlighted in blue in the DNIS column) to open the TFN/DID Edit modal window OR
4. If you’d like to edit multiple numbers simultaneously, follow these steps:
a. Check the box at far right of each of the numbers you’d like to edit. If you’d like to select all numbers in the list, select the checkbox at far right in the table header
b. Select the Edit [x] items blue text in the right-hand corner of the DNIS Result List section to bring up the TFN/DID Edit modal window
5. Use the available fields under the Configuration, Call Assignment, and/or Chat Assignment tabs to make changes to your number
6. Click the Save button at bottom right to close the modal window