‘Users’ are simply platform users — these can vary from supervisors to agents, and each, of course, will require a different level of permissions with regard to the parts of the platform they need to access, view, and configure.
‘Admin users’ refers to administrators who have been granted access (or permissions) to the admin section of the platform. You can manage your admin users at any time by navigating to Users > Administrators via the left-hand navigation bar.
‘Agent users,’ on the other hand, refers to users that have been granted permissions to access the agent interface. Agent users also include supervisors, agents that can monitor other agents’ calls and chats. Admin users are responsible for creating and configuring agent users in the admin interface via Users > Agents.
Admin users can also import other admin users and agents from RingCentral Office, and with this process, information such as their name, email address, username, and password will also transfer and can be updated at any time in the RingCentral Office admin portal.