1. Navigate to Routing > Routing priority via the left nav bar
2. Hover your mouse over the routing rule you wish to reassign and click on the three-dot menu that appears at far right
3. Select Edit from the popup menu to bring up the Edit rule modal window
4. Choose a name for your routing rule
5. Select one or more channel from the Channels dropdown menu
6. Select one or more language form the Languages dropdown menu
7. Select one or more skill category from the Skill categories dropdown menu
8. Click on Save at the bottom right to save and close