There are two parts to creating a user: creating a user extension, and creating and assigning a user to that extension.
User extensions are the unique number for users that make and take calls using RingCentral products such as the RingCentral app or Engage Voice. When you create a user extension, you can create one with or without an assigned device. A user extension with an assigned device or DigitalLine
can make and receive unlimited local calls in the US and Canada.
A user extension without an assigned device can only make or receive nine calls per billing cycle. Once 10 calls are made or received in a billing cycle, that user extension will become an active extension, also known as a ‘Mobile User.’ Mobile Users are charged the same rates as a DigitalLine. To learn more, visit Adding a user extension without an assigned device
Once you’ve added a user extension, you can create and assign a user to that extension. When you create a user, you can also assign that user a role within your company that will grant them access to certain features and settings within RingCentral Office.
Please note: If you’d like to give your users access to the Engage Voice interface (Admin, Agent, or both), in addition to creating that user in RingCentral Office, an administrator must also navigate to the Engage Voice admin interface and import that user from RingCentral Office. To learn more, visit Importing an agent from RingCentral Office