As discussed in Dispositions overview, dispositions are labels used to document, track, and report on the outcomes of calls and chats.
When you select the Disposition call control, this means that you’re ready to mark the outcome of the call. For example, let’s say you had a call that ended in a successful sale. You might choose to disposition this call as a successful sale and describe the interaction of the call in the disposition notes field.
The disposition options available to you will be assigned by an admin, and the names given to these dispositions should help you mark the outcome of a call. Once the disposition is submitted, you can move on to the next step of your call flow.