A script will normally have different pages to simplify your workflow. Pages are sections of a script where different elements are put together depending on the progress you have made with the call.
Let’s say you’re collecting customer information and feedback for a product or service. On the first page of the script, the admin might insert input fields for you to provide a customer’s first and last name, as well as any feedback they gave you during the call.
On a different script, you may find different sets of elements like radio buttons or dropdown selections if the input from the customer needs to be specific. Instead of an input text field, you may ask the customer to rate their experience from one to ten, and a dropdown menu may have the numbers one to ten.
Using different elements and different pages, a script will guide your call from start to finish.