Different scripts may be assigned to you by admins depending on the type of calls or chat you are going to make.
For example, a basic inbound queue that aims to collect information for customer feedback may contain a greeting text, an input field for the customer’s name, another input field for the customer’s feedback, a farewell text to read out, and a disposition form after the call ends.
Agent scripts also include components that are called elements, which consist of different buttons and fields you can interact with in a script.
On the other hand, a bigger company that performs outbound calls may have variations of this that contain different elements like an embedded website or a knowledge base. Radio button selections may also have conditions that can take you to different pages. For example, selecting one button might take you to a page which allows you to record the call, while selecting another button might take you directly to the last page with a disposition form.
A script may also contain images. These images can be static or in GIF format and may be used for reference.