Using a dropdown menu, you can choose to view different types of agent stats. No matter which types of stats you’re viewing, they’re completely customizable so you can choose to view only the stats you want to see. The stats you can view on this page consist of one or two sections, depending on which type of stats you’re viewing.
The first section consists of panels displaying cumulative agent stats based on the queue(s) or campaign(s) you’re logged in to.
You can change which metrics you’d like to view by hovering your mouse over one of the panels, selecting the down arrow that appears beside the stat name, and clicking on the desired option from the dropdown menu.