Engage Voice | Real-time reporting IVR widget metrics

Last updated on July 23, 2021

Here are the metrics or attributes that comprise this widget:

Name: The name of the IVR to which the call is connected.
Pres: The number of calls sent to the IVR.
Live: The number of calls currently active on that IVR.
Conn: The current number of inbound calls that have been connected to an agent or that are currently connected to a transfer destination.
Transfer Queue: The total count of calls that day that have been handed off from the IVR to an inbound queue.
Transfer Cloud: The total count of calls that day that have been handed off from the IVR to a Cloud Profile.
Transfer Trac: The total count of calls that day that have been handed off from the IVR to a track number.