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Engage Voice | Real-time reporting IVR widget metrics
Last updated on July 23, 2021
Here are the metrics or attributes that comprise this widget:
Name
: The name of the IVR to which the call is connected.
Pres
: The number of calls sent to the IVR.
Live
: The number of calls currently active on that IVR.
Conn
: The current number of inbound calls that have been connected to an agent or that are currently connected to a transfer destination.
Transfer Queue
: The total count of calls that day that have been handed off from the IVR to an inbound queue.
Transfer Cloud
: The total count of calls that day that have been handed off from the IVR to a Cloud Profile.
Transfer Trac
: The total count of calls that day that have been handed off from the IVR to a track number.
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