Home > Network and system requirements > Network requirements > Network requirements | Engage Digital

Network requirements | Engage Digital

This document lists the domain names and IP addresses that customers need to whitelist in their network settings to ensure that RingCentral Engage Digital operates properly.

Table 1 lists the domain names and IP addresses that may need to be whitelisted at your enterprise site, as determined by your company’s security policies.

Note:

Domain names and IP addresses need to be whitelisted according to your network’s security policies, and only for features that you use. For example, if you don't use Salesforce integration, you don’t need to whitelist the IP addresses for that feature.
The EU production servers are divided into sets called shards.
xxx indicates the enterprise customer’s name.
Collaborative browsing or co-browsing is an optional troubleshooting feature that allows agents to view their customers’ monitors and control their computer mice and keyboards.
Salesforce integration is an optional feature that allows clients to access Engage Digital from within Salesforce.
The real-time messaging service supports agent availability management, tasks, and chat.

Table 1 - Domain names and IP addresses
Purpose	Application protocol	Domain name/IP address
Purpose	Application protocol	Domains hosted in EU (Claranet)	Domains hosted in EU (AWS)	Domains hosted in US (AWS)
Production server access	HTTPS	Inbound and outbound connections: Shard 1: 185.88.105.121 Shard 2: 185.88.105.122 Shard 3: 185.88.105.123	Inbound connections: Shard 1: 75.2.18.63 99.83.141.113 Shard 2: 15.197.207.30 3.33.232.90 Shard 3: 15.197.163.4 3.33.163.111 Shard 4: 15.197.208.55 3.33.209.80 Outbound connections: 35.181.127.113 35.181.142.168 15.188.115.248	Inbound connections: 13.248.219.41 76.223.82.103 Outbound connections: 3.87.164.160 3.216.157.241 3.216.3.47
Co-browsing and Salesforce integration	N/A	Inbound connections: 75.2.18.63 99.83.141.113 Outbound connections: 35.181.127.113 35.181.142.168 15.188.115.248	Inbound connections: 75.2.18.63 99.83.141.113 Outbound connections: 35.181.127.113 35.181.142.168 15.188.115.248	Inbound connections: 13.248.219.41 76.223.82.103 Outbound connections: 3.87.164.160 3.216.157.241 3.216.3.47
Advanced analytics	N/A	Inbound and outbound connections: 148.62.70.64/27	Inbound and outbound connections: 148.62.70.64/27	Inbound and outbound connections: 148.62.70.64/27
Agent browser client access	HTTPS	xxx.engagement.dimelo.com	xxx.digital.ringcentral.com	xxx.digital.ringcentral.com
API	HTTPS	xxx.api.engagement.dimelo.com	xxx.api.digital.ringcentral.com	xxx.api.digital.ringcentral.com
Test chat browser client access (not required for agents)	HTTPS	xxx.dimelochat.com	xxx.chat.digital.ringcentral.com	xxx.chat.digital.ringcentral.com
Test mobile SDK browser access (not required for agents)	HTTPS	xxx.messaging.dimelo.com	xxx.messaging.digital.ringcentral.com	xxx.messaging.digital.ringcentral.com
Real-time messaging with agent	HTTPS WSS	xxx.ws.dimelo.com	xxx.ws.digital.ringcentral.com	xxx.ws.digital.ringcentral.com
Connect admins to social media	HTTPS	engagement-connect.herokuapp.com	shard1-eu2.digital.ringcentral.com	shard1-us1.digital.ringcentral.com
Advanced analytics	HTTPS	us1-prod.analytics.engage.ringcentral.com	us1-prod.analytics.engage.ringcentral.com	us1-prod.analytics.engage.ringcentral.com
Co-browsing access	HTTPS	cobrowsing.eu2.digital.ringcentral.com	cobrowsing.eu2.digital.ringcentral.com	cobrowsing.us1.digital.ringcentral.com
Salesforce integration	HTTPS	sfdc.eu2.digital.ringcentral.com	sfdc.eu2.digital.ringcentral.com	sfdc.us1.digital.ringcentral.com
Support center	HTTPS	support.ringcentral.com	support.ringcentral.com	support.ringcentral.com
Community forums	HTTP/ HTTPS	Answers forum: 185.88.105.112 Ideas forum: 185.88.105.119 Users forum: 185.88.105.120	Answers forum: 185.88.105.112 Ideas forum: 185.88.105.119 Users forum: 185.88.105.120	N/A

Home > Network and system requirements > Network requirements > Network requirements | Engage Digital

Network requirements | Engage Digital

1. Whitelisting of domains and IP addresses

This document lists the domain names and IP addresses that customers need to whitelist in their network settings to ensure that RingCentral Engage Digital operates properly.

1. Whitelisting of domains and IP addresses

Table 1 lists the domain names and IP addresses that may need to be whitelisted at your enterprise site, as determined by your company’s security policies. Please note:

Domain names and IP addresses only need to be whitelisted according to your network's security policies, and only for features that you use. For example, if you don't use Salesforce integration, you don't need to whitelist the IP addresses for that feature.
The EU production servers are divided into sets called shards.
“xxx” indicates the enterprise customer’s domain.
Collaborative browsing or co-browsing is an optional troubleshooting feature that allows agents to view their customers’ monitors and control their computer mice and keyboards.
Salesforce integration is an optional feature that allows clients to access Engage Digital from within Salesforce.
The real-time messaging service supports agent availability management, tasks, and chat.

Network requirements | Engage Digital

Network requirements | Engage Digital

Table of contents

1. Whitelisting of domains and IP addresses