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Sending a message in the RingCentral app desktop and 
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As we discussed in Intro to Message in the RingCentral app, you can start a chat with one other person (a direct message) or with a group of people (either in a group or team). Please note that sending messages may exclude external guest users depending on the permissions set by your administrator.
 
If you’d like to send a new message to one person or a group of people, there are several methods you can use. These methods include the following:
  • Sending a new message via the New actions plus button
  • Sending a message by hovering your mouse over the Direct Messages section in the left pane and clicking the Send new message plus button
  • Sending a message by searching for a user, group, or team via the search bar and selecting their name 
  • Selecting the Message chat bubble anywhere you see it in the app, such as in a user’s profile or beside their name in the Contacts menu
For the purpose of this article, we’ll discuss only a few methods for sending a message, so let’s review these methods in more depth below.

Sending a new message via New actions

As we discussed above, you can send a new message via the New actions plus button, located at far right in the top bar. 
 
When you send a message via this option, you can easily start a new chat with one individual or a group of people. 
 
In addition to sending a message to a user in the account, you can also send a message to any non-users of the app. This will send them an invite to join the app so they can start communicating with you. To learn more, visit Adding a new user to the RingCentral app desktop and web
 
To send a new message via the New actions button, follow these steps:
1. Click the New actions button at far right in the top bar to reveal a dropdown menu
2. Select Send new message
3. Enter a list of names or email addresses in the Members field and separate each name or email with a comma or semicolon
4. Type the body of your message in the Type new message field
5. Click Send
Please note: If you’re sending a message to a group of people but you decide you’d like to create a team instead, you can click the create a team text at the bottom of the New message modal window to switch to creating a team. Visit Creating a new team in the RingCentral app desktop and web to learn more.
 
Once you’ve sent a new message, that conversation will appear in the conversation list at far left and the message thread will open in the center pane of the app. Your message will appear as most recent in the message thread. 

Sending a message via the search bar

As we discussed earlier, there are multiple methods for sending a message to an existing user, group, or team in your account, but the easiest way is by using the search bar. Follow these steps:
1. Click into the search bar at the top of your screen
2. Begin typing the name of the person, group, or team to begin populating a list of options in the search dropdown menu
3. Once the name of the person, group, or team appears, click on the name to open a conversation in the app
4. Begin typing a message in the message field at the bottom of the app
5. Once you’ve drafted your message, press Enter or Return on your keyboard to send the message
Once you’ve sent your message, it will appear in the conversation stream as the most recent message. 
 
Please note: If the message was not successfully sent, a Resend post red looping arrow will appear in the far right-hand corner of the message. Click on the arrow to try resending the message. 

Message options

Now that we’ve reviewed how to send a message, let’s review some of the message options you can use while drafting your message. All your message options are available via the icons above the message field. Selecting any of these options will allow you to configure your message using the associated action. 
 
These options include the following:

Text formatting tools

Rich text editor allows you to edit and format your messages with handy tools. You can also preview the formatted text in the input field and edit before sending the message if you find any text that still needs some work.
 
The text format options include the following:
  • Bold
  • Underline
  • Italic
  • Strikethrough
  • Numbered list (single level list)
  • Bullet list (single level list)
  • Increase indent
  • Decrease indent
  • Insert link
  • Insert horizontal bar
To use the rich text editor, click the rich text format icon above the message field. As you start typing a message, the send button appears above the message field at the top right.
 
The preview is kept after you switch back to non-rich text editor mode. In non-rich text editor mode, you can send the message by either
  • Pressing Enter on the keyboard OR
  • Using a keyboard shortcut: Ctrl+Shift+S (Windows) or Cmd+Shift+S (Mac)
In rich text editor mode, you can send the message by either
  • Clicking the Send button OR
  • Using a keyboard shortcut: Ctrl+Shift+S (Windows) or Cmd+Shift+S (Mac)
Note that pressing Enter on the keyboard adds a new line in the message field in rich text editor mode.

Using markdown in your message

You can use markdown in your message to bold, italicize, underline, or strikethrough your text. To reveal a list of markdown options, simply begin typing a message in the message field and your options will appear in the bottom right-hand corner, beneath the message field.
 
These markdown options include the following:
  • *italics* : italics
  • **bold** : bold
  • __underline__ : underline
  • ~~strikethrough~~ : strikethrough

Inline code formatting

You can use a simple inline code in your message to add emphasis to a word or string. This will allow you to highlight keywords or phrases in a body of text or call out code strings. To highlight a word or phrase, use back quotes (`example text`) to achieve simple inline code.
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