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Using @mentions in the RingCentral app desktop and
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You can use @mentions as a way to call someone’s attention to a specific message or make reference to a message previously posted in a conversation. @mentions can be used to call one, multiple, or an entire team of users to a particular message.
Mentioning a person using @mention
If you want to @mention a person, you will be limited to only the people in the current conversation. If you would like to @mention a person that is not currently part of a conversation, you will first need to invite them to that conversation.
There are two ways to @mention a person. One way is by quoting a previous message. When you quote another user’s message, it will automatically @mention the owner of the original message. To learn more, visit Managing your messages in the RingCentral app desktop and web.
The other method is by manually @mentioning a person in your message. While composing a message, you can @mention a person by following these steps:
1. Navigate to Message via the left-hand navigation bar
2. Select a conversation from the conversation list
3. Type the @ symbol in the message field to reveal a dropdown menu with possible matches
4. Begin typing a name to narrow your search results
5. Select from the list of names to include in your message
6. Once you’ve completed composing your message, press Enter or Return on your keyboard to send the message
Mentioning a person using @mention is meant to draw a person's attention to a message. If someone used the @mention to mention you in a conversation, your name will be highlighted in yellow so it’s easy to see that you’ve been mentioned.
Alternatively, if you or another person has used the @mention to mention another user, that person’s name will appear in blue text.
Mentioning a team using @team
If you would like to draw the attention of an entire team to a particular message, you can include @team in your message. To mention a team, follow these steps:
1. Navigate to Message via the left-hand navigation bar
2. Select a conversation from the conversation list
3. Type the @ symbol anywhere within your message to reveal a dropdown menu of possible matches
4. Either type team next to the @ symbol or select Team (notify everyone) from the dropdown menu
5. Once you’ve completed composing your message, press Enter or Return on your keyboard to send the message
Once you have sent a message with an @team mention, everyone in that team will receive a notification and ‘Team’ will appear in the message, highlighted in yellow.
Please note: Team admins can either enable or disable @team mentions in a team via the Team admin settings tab in the team profile. To learn more, visit Creating a new team in the RingCentral app desktop and web.
Viewing @mentions
If you would like to view all your @mentions in one place, select the @ Mentions tab located in the upper left-hand side of the app, on top of the conversation list. Here, all messages that have used an @mention to mention you will appear in a list. Your most recent @mentions will appear at the top of the page.
If you would like to view and respond to that @mention in the conversation it was included in, hover your mouse over that message and click the View in conversation button that appears at the top of the conversation.
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