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Desktop & web

Am I using the latest RingCentral desktop and web app? 
| RingCentral app

The RingCentral app (released May 7th, 2020) is the new default for all new customers and is available for existing customers to try out. 
 
While the app may look and feel different, you will be able to perform all key functions of the message, video, and phone features in the new app. But there are many enhancements and more to come. 
 
In the table below, you can see how the latest RingCentral app compares to the previous version, which has been renamed to RingCentral Classic app.
Capabilities
 RingCentral Classic
 RingCentral app
Full messaging features (GIFs, emojis, formatting)
Full video capability (start / schedule / join)
Key phone features (Calls, voicemails, fax, sms)
Calendar integration (O365/Google)
Meeting switch
 
O365/Google contacts integration
 
Call to Video switch
 
Themes
 
Dark mode
 
Emoji reactions
 
Now that we’ve reviewed some of the functional differences between the two apps, let’s review some of the key differences you’ll find in the UI with the latest RingCentral app.

RingCentral Classic

View of RC app classic dashboard

RingCentral app

View of RC app classic dashboard
The previous version of the RingCentral app has the 'Classic' verbiage embedded on the app logo. The latest RingCentral app has the 'R' logo.

RingCentral Classic

RC app Classic button

RingCentral app

RC app button
When you open the new app, you’ll discover that the look and feel of the app are different compared to the previous version.  
 
The main difference between RingCentral Classic and the new RingCentral app is the transfer of the main menu options in the bottom left-hand corner of the app to the side menu bar on the left-hand side. This bar contains the main features of the app, including Message, Video, Phone, and Contacts. Configuring preferences is also made easier with the Settings gear icon located in the bottom left corner of the screen.

RingCentral Classic

View of RC app classic buttons

RingCentral app

View of RC app buttons
At the top of the app, you will still find the global search, but with enhanced search features. 
 
In the new version, left and right buttons are available for you to go back and forward to the pages that you have visited previously in the app.
 
A dial pad, next to the global search bar, is also a new feature in the latest version that allows you to easily make calls no matter where you are in the app. The New actions plus button beside the dial pad is also equipped with updated actions.

RingCentral Classic

View of RC app classic plus

RingCentral app

View of RC app plus
Clicking on your profile picture at the upper right-hand corner of the screen will still give you the same functionality of viewing and updating your profile and sharing your status.

RingCentral Classic

View of RC app classic profile

RingCentral app

View of RC app profile
If you're not already on the latest RingCentral app and would like to be, you can visit app.ringcentral.com to try out the new RingCentral app on the web or download the desktop version by visiting the downloads page here
 
If you’d like to roll this out to your entire organization, however, please reach out to your RingCentral account manager to learn more.
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