If a RingCentral app administrator enables phone features on your company account, you’ll need to activate the phone features in the app in order to take and make calls and texts and receive voicemails.
If you’re an existing RingCentral app user when phone features are enabled for your account, you will first need to restart the app, or logout and log back in.
The second step, which applies to both existing and new app users, requires that you update and/or make changes to your emergency address. We’ll review how you can update your emergency address below.
Please note that if you don’t provide an emergency address, you will be limited to making calls only to extensions in your organization.