Desktop & web

Taking a call in the RingCentral app desktop and web
| RingCentral app

You can easily take a call using the app whenever someone calls your RingCentral number. When you have an incoming call, a pop-up window will appear, from which you can select from a number of different options to manage the call.

Selecting a call option for incoming calls

  • Answer: Click this button to answer the incoming call.
  • To Voicemail: Click this button if you want to send the caller to your voicemail to leave a message. In order to use this effectively, configure your voicemail settings in your online account. See Managing your voicemails in the RingCentral app desktop and web to learn more.
  • Ignore: Click this button if you do not want to to answer the call and ignore the call instead of sending the caller straight to your voicemail.
  • More: Select the ellipsis icon to reveal the following options:
    • Forward: Select this option if you want to forward a call to another user. When selected, you will be prompted to forward the number to your available number or a custom number.
    • Reply: Select this option if you want to message the caller with a preset or custom message. If you want to reply with a preset message, double click on the message. If you want to reply with a custom message, enter your message in the field and then press Enter.
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