Citrix is integrated with the RingCentral app for desktop and web to improve your audio calls quality. This new feature will only be applied to Telephony users who have a Citrix Virtual Desktop environment on their machines. To learn more, visit Citrix VDI integration system requirements.
Using Citrix on RingCentral web app
If you intend to use the RingCentral web app in a virtual desktop environment for Citrix, you need to install a Google Chrome extension created by Citrix. You can find the extension and instructions here.
Note: Citrix can only be used via Google Chrome for the RingCentral web app.
Using Citrix on RingCentral desktop app
If you intend to use Citrix on the RingCentral desktop app, you need to download and run a file. You can find the file here.
Ensuring your call is optimized by Citrix
1. Navigate to Settings via the left-hand navigation bar.
2. Click on the Advanced tab.
3. Make sure the tab at the far right of Optimize media quality for Citrix is toggled on. This feature is toggled on by default.
You can check if Citrix is working if your call has the Media optimized for Citrix indicator.