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Mobile

RingCentral app | Navigating the Contacts interface in
the RingCentral mobile app

As we discussed in Intro to users in the RingCentral app, you can manage all your contacts in the RingCentral mobile app via the Contacts menu. In this menu, you can view all RingCentral app users added to your company account, including all co-workers, guest users, and administrators. 
 
Please note: Guest users will only be able to view RingCentral app users that they are in conversations with. If they’re not in a direct message, group, or team chat with a user, then they will not see that user in the Contacts menu. 
 
The Contacts menu is also where you can view and manage teams created in your RingCentral app company account. 
 
Let’s review how you can navigate the Contacts interface below.

Navigating the Contacts interface for mobile

You can access the Contacts menu by clicking the Contacts person icon at the bottom right-hand corner of the app. Once there, you’ll notice that the Contacts interface is divided into five tabs, located at the top of the app. These tabs include Company, Guests, Personal, Teams, and Other
 
At bottom right, you’ll find a blue plus sign button that will allow you to add a new contact, invite your co-workers or contacts to a new conversation, or create a new team.
 
Let’s find out more about each of the tabs below.

Company

This tab contains the list of contacts in your RingCentral company directory. 
 
The list is organized in alphabetical order by the contact’s first name. You can scroll through the list of contacts or use the search bar to filter your contacts. 

If a contact has been deactivated, you’ll find a Re-invite button at far right. Tap this button to send a new invitation to that user.

Guests

This tab contains the list of contacts that you have either invited to create a RingCentral app account or those RingCentral app users who don’t work at your company and you have been invited to be a part of your team conversations.
 
The list is also organized in alphabetical order by the contact’s first name. You can scroll through the list of contacts or use the search bar to filter your contacts. 

Personal

This tab contains the list of personal contacts saved in your mobile device and the contacts you have synced from your Microsoft and Google accounts. Using the filter icon located at the top right, you can choose to show the following:
  • RingCentral: Select this option to view the contacts you have created from within the RingCentral mobile app
  • iPhone/Device: Select this option to view the contacts saved in your mobile device
  • Microsoft: Select this option to view the contacts from your Microsoft account that you have synced with the RingCentral mobile app
  • Google: Select this option to view the contacts from your Google account that you have synced with the RingCentral mobile app
The list is also organized in alphabetical order by the contact’s first name. You can scroll through the list of contacts or use the search bar to filter your contacts.

Teams

This tab contains the full list of your company’s teams. Using the filter icon located at top right, you can choose to show the following:
  • All teams: Select this option to view all teams that have been created in your company’s account, with the exception of private teams that you’re not a member of
  • My teams: Select this option to view only the teams that you have either created or joined
  • Public teams: Select this option to view teams that are public — that is, teams that you can join without an invite
  • Archived teams: Select this option to view teams you were a part of that have been archived by the creator of the team. If you’re an admin of an archived team, you may reactivate it by clicking Restore at the far right of that team
No matter how you choose to filter your company’s teams, the teams will appear in alphabetical order. 
 
Please note that you will not be able to view private teams unless you have already been invited to that team. 
 
For any public teams you haven’t joined, you’ll find a Join button to the right of the team name. Tap this button to join the team. 

Other

This tab contains the list of call queues and other extensions on your RingCentral Office account. 
  • Call Queues: A call queue is an extension that contains a list of specific users answering incoming calls for specific departments in your company 
  • Paging Only: A paging group is an extension that contains a list of desk phones and overhead paging devices that can receive real-time one-way broadcasting
  • Announcement-Only extension: An announcement-only extension contains a recorded message for the company announcements
To learn more about the different types for groups in RingCentral Office, visit Groups Overview.
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