In this case, the agent leg will look the same as in Case 1 as it is still the System that tears down the agent leg of the call. You will still see an ‘Agent_term_party’ of System, and an ‘Agent_term_reason’ as EOC.
The key difference is what gets displayed on the caller’s leg, which will show the ‘Inbound_term_party’ as System with an ‘Inbound_term_reason’ of Drop. This indicates that the ending of this side of the call was via the System, and that due to the agent ending the call, the far end is being dropped off of the call session.
Note: The ‘Inbound_term_reason’ of Drop can be misleading here. Drop does not indicate a dropped call as we commonly refer to it, rather that as a result of the agent side ending the call, the system is dropping the far end from the session with the platform where it will be up to their local carrier to tear down their side of the call.