The active call display provides a heads-up view of key info needed to recognize and serve a contact. Depending on its configuration, additional information may be provided. The active call display is always visible on a single match call, ensuring you always have key context at your fingertips.
By default, the active call display includes the record name, a link to the rerecord, the parent record or the account, a link to the parent record, the status of the call, and the phone number of the matched record.
Some configuration, depending on the plan you’re company is on, includes additional information such as an image matched from social profiles, a job title from LinkedIn, location, line type, carrier, and other third-party data that gives context about a caller to better serve their needs.