QoS: Stream and Quality widget | RingCentral MVP

Last updated on September 01, 2021
Use the Calls/Meetings/Webinars toggle in the upper right corner to select widget view.
Move the slider to toggle between Video and Phone data.
For Calls, this widget shows how calls were distributed throughout the day and week, as well as their quality. The larger the circle, the more call legs associated with the extension/user. The color of the circle indicates the average quality of the call legs at that time of day. If you hover over any circle, you will get more detailed information. Clicking on any colored circle redirects to the Quality of Service Calls tab for more details.
 
Similarly, for Meetings or Webinars, this widget shows how a user or extension’s meetings or webinars were distributed throughout the day and week and their quality. The quality is based on the average media stream quality sent and received by the user/extension during the meeting. 
 
Note: Quality reflects the experience of the selected user. It does not show the recipient’s experience. For example, while the selected user might show a good connection, a degraded connection for others in the meeting or on a call is not represented.
Streams and Quality widget.
Click on any point in the Streams and Quality widget for more information.
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