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Release Notes > Highlights > May 2024

Release Notes

May 2024 Release Highlights

Looking for another product? Explore full release notes here.

RingEX Core

Version 24.2 (Release date: May 7 to June 8, 2024)


  • Admins can now assign roles to users using RC App
  • Admins can now create call queues or edit settings for existing call queues in bulk
  • Allow customers to schedule activation email when adding new users
  • An improved flow for the user to follow through the Assisted Provisioning setup. Now it includes a Copy to Clipboard link referring to the instructions of specific devices models we support

Call Handling

  • Server-based conferencing for hard phones allows users to quickly initiate a multi-party (3+) ad hoc conference call directly from their phone. Adding additional participants to a hard phone conference is as simple as pressing the conference key on the hard phone and dialing the participants number/extension. Support for Delegated Lines/BCA included with this enhancement


  • With the introduction of CCRN for pBYOC customers will be able to configure their BYOC number as CCRN
  • Support Device-as-a-Service (DaaS) purchase options for Mitel 6920W, 6930W, 6940W
  • Support Custom Key Layout Yealink T4U/T5W/T33G and Poly Edge E500 (new sign-ups only)
  • Enable SyncDnD for all VVX models upgraded to VVX FW version 6.4.4
  • Support Persist for Poly Edge series: E100, E220, E300, E320, E350, E450, E500, E550
  • Full support including assisted provisioning and merchandising for Poly Rove 20 with B1 base station
  • Merchandise Poly Edge Expansion Module for Poly Edge 450/500*/550 (*500: BYOD/Assisted Provisioning only)
  • Mitel M695 expansion model is now available for purchase, rent and DaaS
  • Support BYOD/Assisted Provisioning for Unify OpenScape Desk Phone CP410

Partner Specific

  • Changed our timezone GMT-6 Guadalajara, Mexico City, Monterrey to no longer use Daylight Savings time. For MCM, new users will be displayed with timezone "GMT-6 Guadalajara, Mexico City, Monterrey” as default

RingCentral Events

Event creation flow update

Release date: May 8, 2024

  1. Clearer Event Types: We've taken steps to clarify the different event types that can be hosted on RCE, making it easier for you to choose the right format for your needs. You’ll now see all event types side by side when creating a new event. Whether you're hosting a single-track webinar-style event, a multi-track virtual event, or a hybrid/on-site gathering, our platform will scale with you and provide the feature sets that are relevant for each event type. 
  2. Introducing the “Webinar” event type: This event type is aimed for your simpler, quicker to set up, single-track events. With a simplified event dashboard and lighter feature set, the focus is on hosting your content in a single Stage or Session, while keeping all the audience engagement tools that make RingCentral Events unique. 

Native Push Notifications on the Attendee App (WIP)

Release date: May 3, 2024

Custom announcements from event organizers will now be sent directly to the RC attendee app as push notifications. Additionally, default push notifications will keep you informed about the event in real-time. Stay connected and up-to-date effortlessly with our enhanced notification system. Custom push notifications to be sent from the regular Announcements panel.

RingCentral Rooms

Version 24.2.20 (Release date: May 20, 2024)

  • Manage digital signage display times: IT admins can customize the days and times that digital signage displays from the Admin Portal. 
  • Rooms users can opt in to pre-beta features: With Labs, users can now opt in to pre-beta features before they get released in beta or to all users. Full HD (1080p) video for Rooms is the first lab feature.
  • Self-view in SIP meetings: With self-view, participants can see how they look on camera in SIP meetings. The user can hide the thumbnail or adjust its position and size.
  • Update the Rooms scheduler from the Admin Portal: IT admin can now update or schedule an update for the Rooms scheduler from the Admin Portal. 

RingCX for Salesforce

Version 24.2.1 (Release date: May 6, 2024)

  • Prompt the script when an agent previews a lead in preview or progressive dialers
  • Save AI summary to call digital/logs

RingSense for Sales

Q2 2024 (Release date: May 2024)

Introduced the following features:

  • Integrations: Write CRM integration from RingSense to Hubspot, learn more about integrations in RingSense here
  • Usability Improvements: Preserving previous page position on call list, aligning speaking metrics on Call Details and Powerskills tabs
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