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Release Notes > RingCX for ServiceNow > September 2024

Release Notes

RingCX for ServiceNow | September 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX for ServiceNow.

Version 24.3.3

Release date: September 30, 2024

Main feature

Voice and digital message histories are displayed in the adaptor, streamlining the process of managing customer interactions.
You can now prompt and view the logged digital record from the digital history.
Agents can log digital conversations to the CRM from the digital history.
Prompt the matched records automatically when the outbound call is connected in predictive dialing mode.
The view log and manual pass icons display on hover in preview or progressive dialing mode.
Changes made by agents during status transitions are now saved in the adaptor for preview and progressive dialing modes.
Display issues in the history have been resolved for standalone accounts within the CRM adaptor.

Version 24.3.2

Release date: September 3, 2024

Main features

Enable agents to link matched records before initiating calls in both preview and progressive dialer modes
Log the lead names displayed in the preview and progressive dialers directly in the CRM for improved tracking

Improvements

Ensure the Source of calls is consistently displayed in the CRM adapter call history
Implement enhancements based on PS feedback to improve the overall user experience in RingCX for ServiceNow

Bug fixes

Address and fix various localization issues