RingCX for Zendesk | March 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zendesk.

Version 24.1.2 GA (ZD 24.1.2-49)

Release date: March 29, 2024

Main feature

Support inbound voice and manual outbound (including suggest-to-dial)
Support callback and three outbound dialers (preview, predictive, progressive)
Support inbound digital in My messages (SMS, email, web chat, Facebook, Twitter, Instagram, WhatsApp channels)
Support contact match/search/linking to existing Zendesk records
Log the ended voice and digital interactions to Zendesk as tickets
Localization for RingCX for Zendesk