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Home > RingCX > Admins

Account and user management

Overview

Intro to RingEX for RingCX customers

Navigating the RingCX admin interface

Intro to accounts in RingCX

Intro to admin users in RingCX

Intro to the audio library in RingCX

Intro to admin roles in RingCX

Intro to call recording delivery in RingCX

Intro to notifications in RingCX

Importing phone numbers to RingCX

Using and managing

Linking RingCentral accounts to RingCX accounts for users

Linking your RingCentral company account to your RingCX company account

Linking RingCX agents and administrators to virtual extensions in RingEX

Generating audit logs in RingCX

Managing audio files in RingCX

Uploading an audio file in RingCX

Uploading phone numbers in bulk in RingCX

Viewing and exporting phone numbers in RingCX

Set up and configuration

Adding an admin user in RingCX

Creating a main account role in RingCX

Creating a new role in RingCX

Configuring alerts in RingCX

Configuring agent states in your RingCX account

Configuring authenticated login for RingCX via Okta

Configuring DNIS notifications in RingCX

Configuring notification groups in RingCX

Configuring the corporate directory in your RingCX account

Configuring your RingCX account

Purchasing phone numbers in RingEX

Setting up a RingEX CCRN for RingCX

Integrations

Configuring Aspect integration settings in your RingCX account

Configuring integration settings in your RingCX account

Configuring Monet integration settings in your RingCX account

Agent settings and assignments

Assigning roles to an admin user in RingCX

Editing phone numbers in RingCX