Engage Digital | Facebook Page channel connection settings

Last updated on October 26, 2021
  • User Token: The access token of the Facebook account. To get the token, click the Continue with Facebook button then sign in with the Facebook account’s administrator credentials in the webpage that opens. Copy and paste the access token into the User Token field.
  • Page ID: The Page ID of the Facebook account. You need this ID and the User Token to grant the platform access to the Facebook API and data. To get the ID, click the Continue with Facebook button then sign in with the Facebook account’s administrator credentials in the webpage that opens. Copy and paste the ID into the Page ID field.
  • Get your User Token and Page ID: Click the Continue with Facebook button then sign in with the Facebook account’s administrator credentials in the webpage that opens to grant the platform access to the Facebook account’s data. The page also contains the User Token and Page ID of the Facebook account.
  • Synchronize public posts: Check this box to allow the platform to import wall posts from the Facebook Page. Note that these posts are public and may not always be related to customer issues.
  • Synchronize dark posts: Check this box to allow the platform to import wall posts that are invisible, targeted ads on Facebook. These posts do not appear on the account timeline, and are also known as unpublished posts.
  • Manage identity assignment manually: Check this box to prevent the platform from automatically assigning the default identity for the channel to agents responding to customers. When this option is enabled, an agent must have a Facebook identity to reply to customer messages from this channel.
To set up your general settings, click here.
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