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Engage Digital | Google My Business channel connection settings

Last updated on October 26, 2021

Google My Business lets your company add a business profile to search results on Google’s search engine and Google Maps. Among other things, the profile adds a button that customers can use to contact your company. Configuring this channel requires administrator access with the Customer Service role in your company’s Google Play account.

Locations to synchronize: The locations of your company’s branches whose details will be synchronized to Google My Business.
Refresh token: An authentication key that lets the platform automatically request for a new access token when the original one expires. Paste the refresh token shown in the Google Play administrator page into this field.
Get your Refresh token: Click on the Connect with Google button to open a window that will take you to the Google Play administrator login page. Enter the administrator credentials on the login page. A page with the refresh token will appear.

To set up your general settings, click here.