Engage Digital | WhatsApp channel connection settings

Last updated on October 26, 2021
There are two onboarding flows for a WhatsApp channel. Existing WhatsApp channels that you have created are compatible with a schema that uses a phone number to validate your account, while the newer embedded signup process (contact to support if you want to enable it) uses an access token linked to your Facebook account.
  • Onboarding flow: Specifies the onboarding method used when creating a WhatsApp channel:
    • Legacy Signup: Specifies an onboarding method that requires you to specify a phone number of your company’s WhatsApp Business account to connect your account to the channel.
    • Embedded Signup: Specifies an onboarding method that connects to your Facebook account to set an access token to connect your account to the channel. See Creating a new WhatsApp account using the embedded signup.
  • Country code: The country code for the phone number of your company’s WhatsApp Business account.
  • Phone number: The phone number of your company’s WhatsApp Business account.
  • API URL: The API’s AWS host URL. 
  • HSM Messages: WhatsApp lets you create Highly Structured Messages (HSM) as message templates. These message templates are the only messages that your company’s WhatsApp Business account can send to a customer if at least 24 hours have passed since the customer’s last message. 
    • Language: The language of the HSM.
    • Message: The message itself.
    • HSM namespace: The environment in which the HSM belongs. This is specified in your company’s WhatsApp Manager.
    • HSM element name: The identifier of the HSM. This is specified in your company’s WhatsApp Manager.
To set up your general settings, click here.
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