Agents are unable to open attachments sent via email. The error message ‘Downloading of this kind of attachment has been disabled’ is encountered when attempting to open an attachment received via email.
RingCentral Engage Digital
The Attachments security level option does not allow the attachment type under Advanced channel settings.
The available values for the attachment security setting are:
Strict: Only images or media.
Relaxed: Images, media, or documents.
Permissive: Any type of attachment.
Navigate to Channels > Channels via the left-hand navigation bar.
Locate the channel.
Click the pencil icon on the far right of the channel.
Scroll down to Advanced Settings.
Locate the Attachments security level menu.
Specify a more permissive value, either Relaxed or Permissive, as needed.