If you have an existing account through RingCentral MVP, you will have the option to import agent accounts from RingCentral Admin Portal into the Engage Digital admin interface.
Importing an agent account also imports information associated with that agent, including their first and last name, email address, username and password, and their timezone and language. The timezone and language are mapped to a regional language and timezone in Engage Digital.The rest of the agent account information can be configured within the admin interface. Visit Creating an agent
to learn more about configuring agent account settings.
If you’d like to import an agent from RingCentral Admin Portal, you must first create that user in RingCentral Admin Portal. There are two parts to creating a user: creating a user extension and creating and assigning a user to that extension. To learn more, visit Creating an extension without a phone
Note that if you’d like to import an agent account from RingCentral Admin Portal, you must first link your Engage Digital account to your RingCentral MVP account. Contact your CSM to learn more.