Engage Digital | Deferring a message in Inbox

Last updated on January 23, 2022
An agent can delay a response to a message for a specified time period. Deferring a message can help you reschedule your response to a customer at a later time.
  1. Navigate to Inbox via the left-hand navigation bar.
  2. Select the desired mailbox folder.
  3. Click on the message thread you’d like to defer.
  4. Hover over the message and click the Defer clock icon.
  5. Select a time or date from the dropdown menu.
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