Engage Digital | Using filters

Last updated on October 26, 2021
You can use different filters to refine the reporting range and the statistics you see in the Dashboard. Depending on the widget you are looking at, some or all of these filters will be displayed. Filters remain active as you change the widget you are viewing (when applicable).
Using filters in Dashboard

Filter parameters in the Dashboard

This section describes the parameters you can use to filter messages:
  1. Period: Use this field to select a day, week, month or custom period
  2. Back to today's date: Use this field to return to today’s date
  3. Start date: Use this field to specify a start date (selectable if custom is selected)
  4. End date: Use this field to specify an end date (selectable if custom is selected)
  5. Filter by channels: Use this field to select one or more channels to refine the results
  6. Filter by category: Use this field to select one or more categories to refine the results
  7. Filter by team: Use this field to select one or more teams to refine the results
  8. Filter by agent: Use this field to select one or more agents to refine the results
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